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FAQS: General Information about IND

Is smoking allowed at Indianapolis International Airport (IND)?

To protect the health of passengers, personnel, and visitors, smoking is prohibited at IND and all properties owned and operated by the Indianapolis Airport Authority. No smoking is permitted in any airport building, structure, facility, or vehicle per General Ordinance 6-2007.

Where can I find a U.S. mailbox at the airport?

A U.S. mailbox is located in the Ticketing Hall near the top of the escalators. Stamps may be purchased at Guest Services.

What is the airport's street address?

7800 Col. H. Weir Cook Memorial Drive | Indianapolis, Indiana  46241 | United States of America

Is there a USO Airport Center located at Indianapolis International Airport?

Yes, the USO Room is located on the lower level of the terminal in Baggage Claim. The room number for the USO Airport Center is 10T.109 and it is located on the east wall near Bag Carousel 3.

Is free WiFi Internet access available at the airport?

Yes, wireless Internet access is freely available throughout the terminal.

Where is the airport's lost and found office?

Guest Services, located near the entrance to Civic Plaza at the top of the escalators, manages the airport's lost and found service. The phone number is 317.487.7243; hours are Monday–Friday, 6 a.m. to 9 p.m. and Sunday, 6 a.m. to 8 p.m.

I can't find the answer to my question on this Web site. What are my options?

Call our Guest Services center at 317.487.7243, contact your airline, or e-mail us your question using our online Customer Feedback form. Questions submitted via e-mail are answered Monday–Friday between the hours of 8 a.m. and 5 p.m.